Blocktime Service

Our Blocktime Service provides a variety of technical support and consulting services at a significant saving compared to standard per incident or time and materials support pricing options.

With Red Five Blocktime Service, you purchase blocks of service hours with rates set according to the range of hours purchased. Blocks of time can be as low as 25 hours but there is a price advantage for larger time blocks.

Once a Blocktime Service contract is in place, you can apply the hours purchased to any type of service:

• Audit
• New installation
• Troubleshooting and repair
• Migration
• Training
• General consulting

Your Blocktime hours are applied against the labor of our team to resolve your problems when they arise, or for general consultation. Services provided include identification, research, follow-up and resolution through e-mail and phone support, remote login diagnostic assistance, and on-site analysis.

For more flexibility, you can set aside a certain amount of hours for scheduled, periodic network maintenance or monitoring.

Monthly Service

If you need a service contract based on certain services being provided over a specific time period, such as maintenance, remote monitoring, on-call support, or help desk support (either in-house or external), we offer a monthly service contract option that provides a higher level of IT insurance.

We customize your monthly service contract to fit your daily business operation so that you always have the managed IT support you need, when you need it.

Contact us for a quote today